Opening Statement

Our support team works every day, Monday through Monday, including weekends. Live chat and email are always available. We do not offer phone support, but our team responds quickly to every message.

Our Promise to You

Security First: We never ask for your password or two factor authentication code.

Fast Markets Need Fast Support: Our average response time is under 5 minutes on live chat.

Transparency: Every message is answered by a real support agent. No bots.

Live Chat for Active Trading Issues

Get help without closing your charts. Whether you have a failed order, a locked account, or a missing deposit, start a live chat.

Live chat is available 24 hours a day, 7 days a week, Monday through Monday, including weekends and holidays.

Click the chat icon at the bottom right of any page.

Email Support for Detailed Requests

For account changes, verification questions, or any issue you prefer to write out, send us an email. You do not need a ticket number. Just include your username in the message so we can help you faster.

Email: support@traktrade.com

We reply to every email within 4 hours, 24 hours a day, 7 days a week.

Before You Contact Us

Check these common questions first. They might save you time.

Why Can I Only Trade With USDT?

We use USDT exclusively because it offers stable value, fast settlement, and low network fees. This allows us to provide 24/7 trading without the price fluctuations of other cryptocurrencies.

Why Is My Withdrawal Still Processing?

Most withdrawals complete within 30 minutes. If yours has taken longer, check the blockchain explorer using your transaction ID. Delays can happen when the network is congested. Contact live chat with your username if more than 2 hours have passed.

What Happens If I send USDT To The Wrong Address?

We cannot recover funds sent to an address we do not control. Always verify the address and network before sending. If you sent to a wrong address within our system, contact live chat immediately with your username and the transaction hash.

Can I Trade On Weekends?

Yes. Trading is available 24 hours a day, 7 days a week, Monday through Monday, including weekends and holidays. There are no breaks or closures.

Can I Have Multiple Trading Accounts?

No. Each user is allowed one account. Opening multiple accounts will result in all accounts being suspended and funds frozen.

Security and Compliance Notice

For your protection, we will never ask for your login credentials. If you receive a suspicious email or message claiming to be us, forward it to support@traktrade.com.

For trade disputes or formal complaints, email support@traktrade.com with your username and a clear description of the issue.

System Status

All systems operational. Deposits normal. Withdrawals normal. Any delays will be posted here.