Last updated: May 10, 2026
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, keep your account secure, and improve your trading experience.
Why We Use Cookies
We use cookies for essential trading functions only. We do not sell your data or use cookies for irrelevant advertising. Every cookie we use serves a specific purpose related to security, performance, or functionality.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are required for you to move around our website and use its core features. Without these cookies, you cannot log in, place trades, or access your USDT balance.
Examples include session cookies that keep you logged in while you trade and security cookies that detect suspicious login attempts.
Functionality Cookies
These cookies remember your choices so we can personalize your trading experience. They remember your preferred leverage setting, chart layout, dark mode preference, and language selection.
If you disable these cookies, our website will still work, but you will need to set your preferences again each time you visit.
Performance and Analytics Cookies
These cookies collect anonymous information about how traders use our website. We learn which pages are visited most often, whether users encounter errors, and how fast our trading engine responds.
All data collected is aggregated and anonymous. We cannot identify individual users from these cookies. We use this data to fix bugs and improve platform speed.
Third Party Cookies
We use limited third party services that may place cookies on your device.
Our live chat provider stores a cookie so you can continue a chat conversation if you accidentally close the browser window.
Our blockchain explorer links do not place cookies unless you click through to their external website.
We do not use Google Analytics, Facebook pixels, or any advertising cookies.
How Long Cookies Stay on Your Device
Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually.
Your Choices and Control
You can control cookies through your browser settings. Most browsers allow you to block all cookies, delete existing cookies, or alert you when a cookie is being placed.
If you block strictly necessary cookies, you will not be able to log in or trade on our website. If you block functionality cookies, your preferences will not be saved.
To delete cookies already on your device, go to your browser settings and clear browsing data. Make sure to select Cookies and other site data.
Cookies and Your Trading Security
We never store your username, password, or private keys in cookies. Cookies only contain session identifiers and preference settings. Your actual account data remains on our secure servers.
If you are using a shared or public computer, always log out completely and clear cookies after each trading session.
Changes to This Cookie Policy
We may update this cookie policy occasionally. If we make significant changes, we will notify you by email to the address associated with your username and post a notice on our website for 30 days.
Contact Us About Cookies
If you have questions about how we use cookies, contact our support team.
Live chat is available 24 hours a day, 7 days a week, Monday through Monday including weekends and holidays.
Email support@traktrade.com with your username and the word Cookies in the subject line. We reply within 4 hours.